Vendor Privacy Policy
1. Who This Policy Covers
This Vendor Privacy Policy applies to independent food truck operators, caterers, and other service providers ("Vendor," "you," or "your") who register with, are onboarded by, or otherwise do business with FTA as a subcontractor, partner truck, or designated service provider — as distinct from our separate Customer Privacy Policy, which governs event clients and guests.
2. Information We Collect From Vendors
We may collect the following categories of information in connection with your business relationship with FTA:
• Business identity information: business name, contact name, phone number, email address, mailing address
• Operational information: service area, vehicle/truck type, cuisine and menu offerings, capacity, availability
• Compliance documentation: mobile food-vendor licenses, health/fire permits, certificates of insurance, and other regulatory or municipal documentation
• Payment and banking information: information necessary to process payments, revenue-share disbursements, or reimbursements
• Communications: records of calls, texts, emails, and other correspondence between you and FTA
3. How We Use Vendor Information
We use the information above to:
• Coordinate event bookings, dispatch, scheduling, and logistics
• Verify compliance with applicable licensing, permitting, and insurance requirements
• Process payments and revenue-share disbursements
• Communicate with you regarding bookings, account status, or platform updates
• Improve and operate the FTA platform
4. SMS / Text Messaging Program
If you opt in to receive text messages from FTA (e.g., for dispatch notifications, booking confirmations, or account updates):
• Purpose: Messages relate to booking coordination, dispatch, scheduling, and account/service notifications.
• Opt-in: You opt in by providing your mobile number during vendor onboarding and affirmatively consenting to receive text messages.
• Message frequency: Message frequency varies based on your booking and account activity.
• Message and data rates may apply.
• Opt-out: Reply STOP at any time to opt out of receiving text messages. You may receive one final confirmation message.
• Help: Reply HELP for assistance, or contact us at info@foodtruckavenue.com.
• No third-party marketing use: Your mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
5. How We Share Vendor Information
We do not sell Vendor information. We may share information:
• With FTA-managed brand concepts you provide service for, as necessary to fulfill bookings
• With payment processors, solely to process payments and disbursements
• With regulatory or municipal authorities, where required to verify or maintain compliance documentation
• As required by law, subpoena, or legal process
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect Vendor information from unauthorized access, use, or disclosure.
7. Data Retention
We retain Vendor information for as long as reasonably necessary to maintain the business relationship, comply with legal and regulatory obligations, and resolve disputes.
8. Your Rights
You may request access to, correction of, or deletion of your business information by contacting us at info@foodtruckavenue.com, subject to our legitimate business and legal recordkeeping needs.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated to active Vendors.
10. Contact
Questions about this policy can be directed to info@foodtruckavenue.com.